Frequently Asked Questions
Everything you need to know about your favorite Korean flavors.
How are frozen items shipped to ensure freshness?
All frozen products, such as our Mandu and steamed dumplings, are packed in insulated coolers with dry ice to maintain a deep-freeze temperature throughout the shipping process.
Do your products contain MSG?
At Bibigo, we prioritize authentic taste and quality. Many of our core products are made with no added MSG, though we recommend checking the specific ingredient label on each product page for detailed information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 24 hours for a refund or replacement.
Where can I find cooking instructions for my items?
Detailed cooking instructions for pan-frying, steaming, or microwaving are printed on the back of every package and are also available on the individual product pages of our website.
Do you offer international shipping?
Currently, BibigoUSA only ships to addresses within the contiguous United States to ensure that our temperature-controlled logistics can guarantee product safety and quality.
Are Bibigo products suitable for vegetarians?
We offer a variety of plant-based options, including our Organic Vegetable Potstickers. Please use the 'Dietary' filter on our shop page to view all currently available vegetarian-friendly products.