Returns & Exchanges
Due to the perishable nature of our food products, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction with every meal. If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery for a full refund or replacement.
Inspect Your Delivery
Examine your package upon arrival to ensure all frozen and pantry items are present and in good condition.
Document Issues
Take clear photos of any damaged packaging, incorrect items, or quality concerns to help us process your request quickly.
Contact Support
Email our customer service team with your order number and the photos of your items within 7 days of the delivery date.
Resolution
Our team will review your claim and issue a refund to your original payment method or ship a replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing